Support for tenants

Pace regard our existing tenants as extremely important customers. If you need to discuss any aspect of your rental agreement, please use the contact details below. It may also be worth noting these emergency telephone numbers.

For out-of-hours support for block residents, please CLICK HERE

Out-of-hours emergency procedures:

For gas leaks out of hours:
National Grid (24h) – 0800 111 999

Emergency services – 999
Police non-emergency number
0300 333 4444

Water and sewage emergencies (24h)
0845 782 0999

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Water Leaks

If water is coming from a flat above please try and find the occupier yourself as soon as you have called us and see if they can turn their water off.

Very often an over-flowing sink or something similar can be dealt with yourself quicker than we can get someone to you.

Break-ins

If your rental property is broken into this would usually be your responsibility to have fixed. You should make the property safe and discuss it with us in the morning.

We recommend you phone The Lock Father, 08000 113 933.

They offer a 24h service and are an approved contractor.

If you live in a block of flats and need to report a broken door and the property is insecure at night, please also phone The Lock Father.

For any other emergencies, please follow up with an email to [email protected] and if you don’t hear from us first thing, call in as soon as you can in order to speak to your property manager.

If you have any queries and want to be prepared, please phone in and speak to your property manager during the working day.

If there is antisocial behaviour, theft or violence in the local area, you should phone the police.

Who to phone for what:

  • Gas leak National Grid – 0800 111 999
  • Gas/ Plumbing/ Water –  Total Plumbing 07931 791 326
  • Everything except locks – SMH 01702 910 150
  • Electrician – Symeon Electrical 07738565913
  • Locks and making safe a property – The Lockfather 08000 113 933
  • Threats to life/ theft/ antisocial behaviour – phone the police on 999 or 111 if it is not an emergency.
  • If there is a fire call 999 and ask for the fire brigade
  • Sewage leak 03457 145 145

Pace contact details:

Tenants:

Phone number: 01702 445 600

[email protected]

Support for leaseholders & residents

If you live in a block which is managed by Pace (where we collect the service charge) and you have an out-of-hours emergency you can call our out-of-hours service.

Out-of-hours emergency procedures:

Emergency services – 999
Police non-emergency number
0300 333 4444

Water and sewage emergencies (24h)
Essex & Suffolk Water
0845 782 0999

For gas leaks out of hours:
National Grid (24h) – 0800 111 999

Examples of emergencies we can deal with as the agent for the block are:

Water Leaks:

If water is coming from a flat above please try and find the occupier yourself as soon as you have called us and see if they can turn their water off. Very often an over-flowing sink or something similar can be dealt with yourself quicker than we can get someone to you. If your neighbour is not able to turn their water off, please contact SMH Property Services (01702 910150 / 07984572770) or Total Property Services (01702 316830 / 07841 446400).

For leaks into the communal area, again, please call SMH Property Services (01702 910150 / 07984572770) or Total Property Services (01702 316830 / 07841 446400).

Roof leaks –  may not be able to be resolved if its dark and raining, but please phone SMH Property Services (01702 910150 / 07984572770).

Fire and/or smoke:

If your fire, heat or smoke alarm is sounding you should phone the fire brigade.

Electrics:

If there are no electrics in the communal area – phone SMH Property Services (01702 910150 / 07984572770) or Symeon Electrical (07738 565 913). Please note that if your TV, satellite or internet are not working this is not something we can deal with out of hours.

Break-ins:

If your rental property is broken into this would usually be your responsibility to have fixed. You should make the property safe and discuss it with us in the morning.

We recommend you phone The Lock Father, 08000 113 933.

They offer a 24h service and are an approved contractor.

If you live in a block of flats and need to report a broken door and the property is insecure at night, please also phone The Lock Father.

For any other emergencies, please follow up with an email to [email protected] and if you don’t hear from us first thing, call in as soon as you can in order to speak to your property manager.

If you have any queries and want to be prepared, please phone in and speak to your property manager during the working day.

If there is antisocial behaviour, theft or violence in the local area, you should phone the police.

Lifts:

If there is a lift that has broken down with someone in it, there is a call button inside.

If the lift has stopped working entirely, please contact us during normal working hours and we will send out the relevant contractor.

Below is the current list at the time of writing but there may be sudden changes if contractors are unwell, etc.  So you should check the current list on the phone message by calling 01702 445 600 when we are closed or on the website if you can (www.pace-properties.com – follow the link from the home page).

Who to phone for what:

  • Gas leak National Grid – 0800 111 999
  • Gas/ Plumbing/ Water –  Total Plumbing 07931 791 326
  • Everything except locks – SMH 01702 910 150
  • Electrician – Symeon Electrical 07738565913
  • Locks and making safe a property – The Lockfather 08000 113 933
  • Threats to life/ theft/ antisocial behaviour – phone the police on 999 or 111 if it is not an emergency.
  • If there is a fire call 999 and ask for the fire brigade
  • Sewage leak 03457 145 145

Pace contact details:

Blocks & leasehold:

Phone number: 01702 445 600
[email protected]

Lastly, if the problem is to do with your own flat and we do not collect the rent, then we cannot help you with the problem. If we do collect the rent, please refer to the tenant guide for the services available to you.