Support for tenants, leaseholders and residents

Pace regard our existing tenants as extremely important customers. If you need to discuss any aspect of your rental agreement, please use the contact details below. It may also be worth noting these emergency telephone numbers.

Out-of-hours emergency procedures:

Please ring 07973 858524
Or 07931 791326 for plumbing and gas related issues.

Mon-Fri: 5.30pm – 6.00am
Weekends & bank holidays:  24 hrs

For gas leaks out of hours:
National Grid (24h) – 0800 111 999

Emergency services – 999
Police non-emergency number
0300 333 4444

Water and sewage emergencies (24h)
0845 782 0999

Water Leaks

If water is coming from a flat above please try and find the occupier yourself as soon as you have called us and see if they can turn their water off.

Very often an over-flowing sink or something similar can be dealt with yourself quicker than we can get someone to you.


If your rental property is broken into this would usually be your responsibility to have fixed. You should make the property safe and discuss it with us in the morning.

We recommend you phone The Lock Father, 08000 113 933.

They offer a 24h service and are an approved contractor.

If you live in a block of flats and need to report a broken door and the property is insecure at night, please also phone The Lock Father.

For any other emergencies, please follow up with an email to [email protected] and if you don’t hear from us first thing, call in as soon as you can in order to speak to your property manager.

If you have any queries and want to be prepared, please phone in and speak to your property manager during the working day.

Property management details

Phone number: 01702 445 600


[email protected]

Blocks and leasehold:

[email protected]