Southend Letting Agent - Pace Shopfront

Since its foundation nearly 30 years ago, Pace has established itself as a leader in property lettings, property sales and block management.
Our history is already peppered with milestones and achievements which is testament to our continued growth in a competitive industry.


The “Estas” Awards
Best in Postcode!

PACE Property Lettings & Management has been recognised for delivering outstanding customer service to its clients by winning a Best in Postcode Award from The ESTAS – the biggest award scheme in the UK residential property industry!


Shortlisted for 3x Estas awards!

Yet again we’re absolutely delighted to announce that Pace has been shortlisted in 3x categories for Sales, Landlords and Tenants in this years Estas awards.


The “Estas” Awards
Silver Winner

PACE Property Lettings and Management win Silver for Essex region – this award is based purely on the number and quality of genuine customer review, so we’re very, very proud of this!


Over 1000 Block Management units

Pace implement company wide Covid-SAFE procedures and remain open throughout the Covid Pandemic. During this extremely challenging time our Block Management department also passed the ‘1000 unit’ milestone!


Best Southend-on-Sea Agent
Gold Winner

PACE Property Lettings and Management wins The British Property Lettings Award for Southend-on-Sea.


Pace opens Canvey office and appoints full-time dedicated property manager for Basildon area


Pace continues to significantly develop its block management department, offering great service and value to leaseholders and freeholders throughout Essex and the South East of England


Pace Celebrate 20yrs in Business

As one of the area’s largest lettings agencies, PACE is chosen by its clients for its customer service, honest advice and most importantly, its ethical approach to all property matters.

Commenting on this impressive business milestone, Managing Director Crystal Horwood said; “Our clients know that with Pace their property sales, letting or management will run smoothly from beginning to end. This is critical in a highly competitive industry such as ours.  We’re looking forward to the next 20 years and building more successful and happy relationships with our clients and partners.”


The company continues to embrace modern technology introducing a bespoke Lettings management application for use with iPads.


Sophisticated software is introduced to enable the use of online payments systems and paperless sign-ups for more efficient property management and ease of use for tenants.


Having been with Pace for one year, Lisa Clark is promoted to Residential Sales Manager as a result of delivering excellent customer service and achieving the best possible house sale prices for clients.


Pace offers Block Management to external customers for the first time,   undertaking the running of blocks of flats and advising Leaseholders and Freeholders on matters such as switching managing agents and reducing service charges.


Martin Ransom is employed as Branch Manager with a wealth of experience in the property and finance industries, including as Head of Operations for the London Scottish Banking Group.


Crystal Horwood takes over the business as Managing Director and the company undertakes a re-brand to the current corporate identity.


Marcus James begins working for Pace as a lettings negotiator and Kelly Jenkins, is employed as an Accounts Assistant.  Both Marcus and Kelly embark on a series of training courses and are encouraged to gain additional qualifications.  Marcus is now the Lettings Manager and Kelly heads the finance department.


Crystal Horwood is asked to rejoin the family firm as Business Development Director, returns to the UK and becomes a member of the NAEA.  Crystal endeavours to improve customer service and grow the business.  All senior staff are now expected to pass the technical training award and become members of the NAEA and ARLA.


Pace relocates to the current larger, modern offices on Southchurch Road.


Pace establishes an Estate Agency department with the aim to offer the same exceptional service experienced by clients of the PACE Lettings agency for those wishing to sell property.


The company moves to a larger workplace in Westcliff on the London Road.


The company acquires the lettings business of a local agent and begins to let properties for third parties.   The company is in a unique position since it now owns a portfolio of 120 properties. Being a landlord itself, the company truly understands the challenges its clients experience. As such, the company takes a proactive role in working directly with local stakeholders and decision makers to ensure the best interests of landlords and tenants.


Pace now owns 100 residential properties in Southend.


Property and Commercial Enterprises (Pace) Plc is originally founded as a property management company to manage a private portfolio of local flats and houses.