Pace Properties – Fake Review Policy

Effective Date: 27-05-2025

At Pace Properties, we are committed to maintaining transparency, fairness, and trust in all aspects of our service, including the way our business is represented online through customer reviews.

This policy outlines our approach to soliciting, monitoring, and managing online reviews in accordance with our internal standards and in line with the principles of the Consumer Protection from Unfair Trading Regulations 2008 and related UK guidance.

  1. Requesting Reviews

Pace Properties may, from time to time, invite genuine clients — including tenants, landlords, leaseholders, and property investors — to leave a review based on their experience with our services. Such invitations may be issued via email, online portals, or in person.

We do this to encourage open and honest feedback that can help us improve our service and assist potential clients in making informed decisions.

  1. No Incentives or Inducements

We do not offer, provide, or promise any form of payment, discount, gift, or other incentive in exchange for a review. All reviews must be freely given, without coercion or reward.

This applies equally to positive, neutral, and negative feedback.

  1. No Fabricated or Misleading Reviews

Pace Properties does not create, publish, or commission fake reviews. This includes:

  • Posting fictitious reviews of our own services
  • Posting misleading reviews about competing businesses
  • Employing third parties to create false testimonials on our behalf

Any reviews associated with our business must originate from genuine customers or stakeholders who have had actual dealings with us.

  1. Monitoring and Reporting

We reserve the right to periodically audit and review the content of online reviews associated with our company, across various platforms. This is to identify:

  • Fake negative reviews that may be malicious, fabricated, or misleading
  • Fake positive reviews that may have been submitted without our knowledge or in breach of platform terms

Where such content is identified, we may take appropriate action, including but not limited to:

  • Contacting the platform to request removal
  • Responding publicly to clarify inaccuracies
  • Investigating the origin of suspicious content
  1. Accountability and Integrity

We recognise that reviews are a valuable part of public accountability. As such, we welcome constructive feedback — including criticism — when it is genuine and respectfully communicated. We are committed to responding to reviews where appropriate and using them as a tool for continued service improvement.

If you believe a review concerning Pace Properties is inaccurate, fake, or in breach of platform guidelines, please contact us here.