estate & lettings agency in southend on seaMeet the team

We are proud of our experienced and professionally trained staff who are experts in the local market and the industry. Their knowledge, drive and integrity ensure your interests are fully protected.




Crystal Horwood, Managing Director

Crystal joined PACE in 2007 and was appointed to her current role of Managing Director in 2010, heading up the company founded by her father in 1994.

She is responsible for the daily operations of the business, whilst also ensuring the company is financially sound, has strategic direction and is planning for future growth.

Crystal takes a thoughtful and considered approach to all that she does, transferring her determination to deliver implicit care, attention and professionalism to every member of her team.

As we invest in residential property ourselves at Pace, Crystal is well positioned to understand the goals and needs of our landlord clients. With a substantial portfolio of our own, we keep a very close eye on both regulatory and market developments and share this information with our landlord clients.

In the past few years, we have expanded our business both in terms of properties under management, the development of our estate agency offering and into residential leasehold management.

Martin Ransom, Head of Property Management

With nearly 25 years experience in the property industry, Martin is well placed in his role as Head of Property Management for Pace. After joining the business in 2010 Martin took it upon himself to foster excellent customer service among the team and this continues to position Pace as a leader in its field today.

Starting his career in 1987, Martin worked for the Financial Services Corporation as a Mortgage Broker where he quickly excelled. After only three years he was successfully managing the Mortgage department. By 1996, Martin had moved to Sterling Properties working in the lettings field for the first time. It was here, working alongside the founder of the business, that Martin developed the financial services arm of the company. After many years of hard work, the London Scottish Banking Group acquired Sterling Properties where Martin remained as Head of Operations.

Marcus James, Lettings & Sales Manager

In 2008, Marcus chose to take a change in career direction away from a supervisory role in retail to move in to the property industry. He began with Pace in the lettings department as a negotiator progressing to the Lettings Manager in 2011. In 2015 Marcus was promoted to his current position today as the Lettings and Sales Manager. In his day to day role, Marcus ensures our landlords and vendors get the best price in the right timeframe for their investments and private homes.

Marcus also conducts the rental and sales appraisals, property viewings and oversees the running of the sales and lettings department. Since achieving his ARLA technical award in 2010 Marcus continued his academic development by completing an NVQ in Sales and Management in 2012 then achieving his NAEA technical award in 2014. Marcus is extremely knowledgeable in property law and completely understands the needs and wishes of his clients.

Marcus brings a deep commitment to his work; to the service of landlords, vendors, purchasers and tenants. Outside of the office Marcus lives with his wife and young family, has a keen interest in cycling, participating in the London to Southend 52 mile each year and he dabbles in small scale property development.

Sara Threadgold, Property Manager

Sara has been with Pace since 2013 and is currently studying for her ARLA exams. She strives to provide excellent customer service and works to the best of her ability at all times.

After spending 7 years with Lloyds banking group specifically working within customer service roles, Sarah has a thorough understanding of what it takes to keep our clients happy! In her current position, Sara enjoys the variety of property management where every day is different and daily challenges keep her on her toes.

When Sara is not working, she enjoys spending time with her family.

Katie Gray, Property Consultant

Katie joined Pace in June 2015, with a keen interest in the housing market. Her enthusiasm and willingness to learn have resulted in her appointment as a property consultant within the Sales and Lettings team.

From day one Katie has shown her passion to help and assist purchasers and tenants to source and secure their new homes to let or buy. Previously, Katie has held varies sales roles with a number of local companies. However she had unfortunately never been able find a position with a local reputable property agency which was her job of choice. Now she hopes to build a career with Pace and in time become an expert in her field.

Away from work, Katie helps to organise various charity events in aid of Cancer Research UK. She also manages to find time for the odd shopping trip and even weekends away fishing with her partner.

Kelly Jenkins-Hoare, Accounts Manager

Kelly joined Pace in 2008 as an Accounts Assistant having acquired 4 years’ experience in a number of financial roles with other local companies. During her time at Pace, she has continued to expand her skill set and demonstrated her knowledge and ability within the accountancy field. This resulted in a promotion to Accounts Manager in 2009. In this, her current position, she has proved herself to be an approachable, reliable and a well organised member of the team.

Kelly is a studying member of the Association of Account Technicians and is due to become a full member during the next year. Her professional development continues to progress as she works towards achieving additional accountancy qualifications.

In 2010 Kelly took on a new role when she became a first time mother to her baby, Aimee. She now balances being a busy parent and a valued member of the Pace team.

Mark Glover, Senior Block Manager

Mark has been in the property industry for 20 years.  Starting as a lettings negotiator in Rayleigh Mark soon found he preferred the technical aspects of property management. Mark progressed through a number of roles in several property firms, achieving a detailed understanding of the Southend property market.  Originally joining in 2014 Mark has re-joined us in late 2017 as our senior block manager.  Whilst currently studying for his IRPM certificates Mark also keeps abreast of current housing legislation and the block management sector. 

Mark has a very strong customer service values and has helped him deliver repeat business and loyal customers. We consistently hear great things from our customers about Mark and believe his efforts will further grow our already active block management division. If you need help with reducing high service charges from your block or are seeking a cost-effective way to maintain property to a higher standard than your current block management agent, Mark is your man!

Outside of work the demands of his large family keep him busy.  He particularly enjoys rolling his sleeves up and getting stuck into DIY projects.


Join the team?

Pace seeks highly motivated, confident, dependable, and committed individuals with outstanding performance and a background in the property industry who aspire to success through teamwork.


Pace Property Lettings & Management Ltd
South Essex Landlords and Property Investor Network
No Selective Licensing
Pace Sales


In the news...

Happy 10th Birthday to the EPC! (Part One)

It’s been 10 years since the introduction and implementation of the Energy Performance Certificate (EPC) in August 2007. The document was originally a part of the Home Information Pack (HIP) for domestic properties, the objective of which was to include recommendations on ways to improve a property’s energy efficiency in order to save money.

So, why is the EPC’s 10th birthday important?

"I am a landlady with many properties and have dealt with Pace for about 10 years. Marcus is very friendly, honest, efficient and helpful and has made my letting experience extremely easy always finding me suitable tenants. I have nothing but praise for Marcus who has been with Pace many years.

Mary R

After renovating a block of 21 flats to place into our rental portfolio we instructed PACE and gave them two weeks to let all the units on a sole agency basis. They marketed the flats for a week and conducted a strict open house event on the following Sunday for 4 hours. Within this slot 15 flats were let with the remainder let the following week.

The Director of Runwood Homes

As a landlord with multiple HMO properties, I have employed the services of PACE for a number of years now as they ensure I have my required specification of tenant placed in all my rooms. I only let rooms to employed applicants and very much favour their opening hours as this attracts and accommodates the right people.

Johnathon Simons HMO Landlord

Sara is my dedicated property manager and has been for some time. I have always found Sara to be a very professional member of staff. Sara always keeps me informed and provides regular visit reports, which is important for any landlord. Sara deals with any problem that befalls her, contacting me if she needs to. Sara will discuss any problem and invariably come to a solution.

Raymond Durrant – multi property landlord

The staff are always friendly and helpful, my special thanks to Sara, we have built a very special rapport and I feel very comfortable phoning if I need anything. I feel very happy that I have one person to deal with all of my issues.

Evelin Jenkins - Tenant

We cannot stress how much we appreciate having a dedicated property manager for our properties. We live 350 miles away and also spend a great deal of the winter out of the country. To be able to phone our manager who understands our properties and how we operate is for us complete peace of mind.

Peter and Maureen Mason – Multi property landlords

I was extremely thankful I chose PACE to conduct the sale of my property and extremely grateful to Sue Mellor who worked very hard to ensure a smooth transaction. She was most knowledgeable and professional throughout, always reachable and approachable. She was able to answer all the questions I posed.

Yvonne White

I've recently purchased a property with the help of Pace. I found the staff extremely helpful and friendly. My first contact was Katie, she showed me around the property and liaised with the vendor. After, I dealt mostly with Sue Mellor. She was very knowledgeable and helpful. She kept me informed throughout the process and was the first to congratulate me on completion.

Roni Miller

I just thought I'd drop you a line about Adele Moore who is managing my flat. Adele is doing a great job and is a credit to Pace. She has done, and continues to do, exactly what she says she will do and as a customer that is exactly what I want. Adele doesn't take things at face value and investigates things when she needs to, again a thing that clients will prize.

Tony Mihill - Landlord

Thank you to the team at PACE for firstly providing excellent property management services over many years and secondly for helping me to sell my property recently.

All your hard work has been very much appreciated. Special mentions to Sara, Amy, Sue and Billy for their friendly and professional service!

Charlotte, (Property Management & Seller)

For a swift solution
to your property
needs, call us on
01702 447 637.