Awarded for excellence

Pace is very proud of having won a number of extremely prestigious awards. We believe this stands as testimony to the high standards that we maintain in all areas of our business. This includes our lettings, sales and property management divisions.



British Property Awards, Gold Winner

January 2019

Best Southend-on-Sea Agent - Gold Winner

PACE Property Lettings and Management have just won The British Property Lettings Award for Southend-on-Sea.

Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. PACE Property Lettings and Management have now been shortlisted for a number of national awards which will be announced early next year.

The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.

Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.

Sunday Times Lettings Agency Award

July 2016

Best Single Office Lettings Agent, East of England - Silver Award

Southend-based Pace has recently been listed among the UK’s top lettings agents having been granted a prestigious annual Sunday Times Letting Agency Award.

Judges were impressed by PACE’s implementation of a new, transparent fee structure which has been a bold innovation for this year. The model offers a key point of difference for consumers as fees are varied according to the service as opposed to the capital value, resulting in clarity and fairness.

“As noted by the judging panel, our provision of a transparent, fixed fee pricing structure with no hidden fees or extras, underlines our ethical and honest approach to working with landlords, tenants and the lettings industry as a whole.”

Southend on Sea STARS awards

December 2013

"Partnership" Category - Runner Up

Pace is especially pleased to be recognised in this local award category, particularly as it's for work undertaken that benefits the housing market in Southend On Sea as a whole. The award is recognition of the hardwork and long hours of our Branch Manager, Martin Ransom, has dedicated to SEAL.

Martin is one of the key individuals responsible for establishing SEAL (The South East Alliance of Landlords, Agents and Residents), an action group which has successfully managed to offer Southend Borough Council a workable, realistic alternative to selective licensing for the PRS in the area.

Southend-on-Sea Borough Council opened a public consultation relating to a specific area where selective licensing for the PRS was being proposed. Despite responding individually, many landlords, residents and managing agents felt their views were not being heard. Therefore, Martin Ransom suggested establishing the group SEAL, to coordinate a more official and professional response to the Council.

A year on, the successful outcome of Martin’s efforts is evident. SEAL has entered into a formal partnership with the Council to improve sub-standard living accommodation, poor management of some private rented properties and also reduce anti-social behavior. Landlords and agents are encouraged to become SEAL members which means abiding by a strict code of conduct.

Sunday Times Lettings Agency of the Year

December 2012

Best Single Branch Agency - Silver Award

Pace is truly delighted to win this very prestigious award. We were initially stunned to learn that this category alone attracted over 1600 entrants, so to have been placed second and win the Silver Award is a fantastic achievement!

As Peter Knight, Chairman of the event organisers Estate Agency Events commented; “Whilst there has been much talk of the need to establish minimum standards for lettings agents, I am delighted that these awards can shine a light on those firms that are exceeding standards at every level within an increasingly competitive industry.”

Well said Peter.

UK Landlord Accreditation Partnership

March 2012

Best Letting Agent of the Year

Southend based Lettings and Estate Agent, PACE, is proud to be coined ‘Best Letting Agent of the Year’ at this year’s UK Landlord Accreditation Partnership (UKLAP) Awards in association with the London Landlord Accreditation Scheme (LLAS).

PACE was chosen as the overall winner due to its high level of customer service and honest advice. Judges were particularly impressed by the company’s ethical approach to all property matters which saw it surpass 14 other shortlisted agents, including Oakland Estates Ltd, Cromwood Ltd and Upad, to name a few.

The award recognises PACE’s commitment to truly understanding the specific needs of its landlords and its tenants. This is demonstrated by the fact that 35% of PACE’s managed tenants have been remained in their tenancies for over 3 years.

UK Landlord Accreditation Partnership

March 2012

Best Portfolio Landlord of The Year with 20 plus properties - Runner Up

PACE was also congratulated for its exemplary management of its company-owned property portfolio. In particular, judges were impressed with how voids against its own properties have been reduced by 52% from 2008 to 2011, demonstrating a huge commitment to delivering an exceptional service.

Focusing heavily on capturing customer feedback to constantly review its service offering, the judges felt confident in PACE’s assertion that it is highly regarded by its clients.

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In the news...

Party Political Conference Housing Policy Round Up 2019

As the three main political party conferences have drawn to a close, it’s clear the subject of housing policy was low on the agenda for all.  With no real shock announcements to dominate the headlines, the main topics discussed had all been anticipated in advance.  Read on for a short summary of the key points made by each party.

Liberal Democrat Party - Scrapping Section 21

"I am a landlady with many properties and have dealt with Pace for about 10 years. Marcus is very friendly, honest, efficient and helpful and has made my letting experience extremely easy always finding me suitable tenants. I have nothing but praise for Marcus who has been with Pace many years.

Mary R

After renovating a block of 21 flats to place into our rental portfolio we instructed PACE and gave them two weeks to let all the units on a sole agency basis. They marketed the flats for a week and conducted a strict open house event on the following Sunday for 4 hours. Within this slot 15 flats were let with the remainder let the following week.

The Director of Runwood Homes

As a landlord with multiple HMO properties, I have employed the services of PACE for a number of years now as they ensure I have my required specification of tenant placed in all my rooms. I only let rooms to employed applicants and very much favour their opening hours as this attracts and accommodates the right people.

Johnathon Simons HMO Landlord

Sara is my dedicated property manager and has been for some time. I have always found Sara to be a very professional member of staff. Sara always keeps me informed and provides regular visit reports, which is important for any landlord. Sara deals with any problem that befalls her, contacting me if she needs to. Sara will discuss any problem and invariably come to a solution.

Raymond Durrant – multi property landlord

The staff are always friendly and helpful, my special thanks to Sara, we have built a very special rapport and I feel very comfortable phoning if I need anything. I feel very happy that I have one person to deal with all of my issues.

Evelin Jenkins - Tenant

We cannot stress how much we appreciate having a dedicated property manager for our properties. We live 350 miles away and also spend a great deal of the winter out of the country. To be able to phone our manager who understands our properties and how we operate is for us complete peace of mind.

Peter and Maureen Mason – Multi property landlords

I was extremely thankful I chose PACE to conduct the sale of my property and extremely grateful to Sue Mellor who worked very hard to ensure a smooth transaction. She was most knowledgeable and professional throughout, always reachable and approachable. She was able to answer all the questions I posed.

Yvonne White

I've recently purchased a property with the help of Pace. I found the staff extremely helpful and friendly. My first contact was Katie, she showed me around the property and liaised with the vendor. After, I dealt mostly with Sue Mellor. She was very knowledgeable and helpful. She kept me informed throughout the process and was the first to congratulate me on completion.

Roni Miller

I just thought I'd drop you a line about Adele Moore who is managing my flat. Adele is doing a great job and is a credit to Pace. She has done, and continues to do, exactly what she says she will do and as a customer that is exactly what I want. Adele doesn't take things at face value and investigates things when she needs to, again a thing that clients will prize.

Tony Mihill - Landlord

Thank you to the team at PACE for firstly providing excellent property management services over many years and secondly for helping me to sell my property recently.

All your hard work has been very much appreciated. Special mentions to Sara, Amy, Sue and Billy for their friendly and professional service!

Charlotte, (Property Management & Seller)

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