estate & lettings agency in southend on seaAccreditations

An accreditation is a formal, third party recognition of competence to perform particular tasks. It means our expertise has been verified and our accomplishment is recognised by the awarding body. To members of the public, accreditation means we are industry experts, work with integrity and abide by specific quality standards.

 

 

 

ARLA

The Association of Residential Lettings Agents

Pace is also a licensed ARLA agency. This means we must meet certain standards relating to professional and ethical practice. Under the ARLA rules, agents are required to protect and promote their client's interests, while at all times acting in a fair and proper manner. ARLA membership also means we have to join a client money protection scheme which ensures landlords and tenants are compensated should an agent ever misappropriate funds.

 

 

NAEA

The National Association of Estate Agent

As members of the NAEA, the UK’s leading professional body for estate agency, we are bound to abide by a strict code of conduct. This means you can be sure you are dealing with a qualified, professional and experienced Estate Agent.

 

 

 

SAFE Agent

Pace is an accredited SAFE agent where SAFE stands for Safe Agent Fully Endorsed. This is a mark denoting agencies that protect landlords and tenants money through client money protection (CMP) schemes. A CMP is a scheme which provides compensation to landlords, tenants and other clients should an agent act fraudulently and embezzles their rent, deposit or other client funds. This means Pace offers consumers the financial protection they deserve as well as peace of mind knowing their money is protected.

 

 

 

 

 

 

Trading Standards

Pace is an approved member of the Consumer Codes Approval Scheme which means we meet the exacting standards required by the TSI. We have agreed to provide excellent standards of service including understandable information before a contract is signed and a clear complaints procedure.

 

 

 

ARMA

Pace is a full member of ARMA, the leading professional body for residential managing agents in England & Wales. They promote high standards of leasehold management and professionalism through advice, training and guidance.

 

 

 

 

 

 

 

The Property Ombudsman

As a member of The Property Ombudsman, we follow a strict code of conduct offering additional consumer protection. The public can be confident of our dealings with actual and potential buyers and sellers of residential property or lettings in the UK. All Estate and Lettings agents are required to register with an Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT). The TPO is one of the schemes approved by the OFT.

 

 

 

 

Tenancy Deposit Scheme

The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies. Therefore Pace has chosen to be a member of The Tenancy Deposit Scheme (TDS) which is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd. This means any deposits paid to us are safely registered and landlords and pace have to be bound by the decision of the arbitrator if there is a dispute over the return of the deposit.

 

 

 

 

London Landlord Accreditation Scheme (LLAS)

The LLAS launched on 9 July 2004 as a partnership of London boroughs, landlord organisations and educational organisations to recognise good practice and improve conditions in the private rented sector.

Pace is an accredited member of the scheme and complies with the code of conduct set out by the partnership.

 

 

 

The South East Alliance of Landlords, Agents & Residents (SEAL)

SEAL is an association made up of landlords, lettings agents and tenants which has entered into a formal partnership with Southend-on-Sea Borough Council to improve the standard of accommodation within privately rented properties in the local area. As a member of SEAL, we have also agreed to work at reducing anti-social behaviour (ASB) throughout SEAL member managed properties. SEAL has its own Code of Conduct to follow as well as a complaints procedure in conjunction with Southend Borough Council.

 

 

Rightmove

Rightmoves's aim is to be the place for all UK home hunters to find details of all properties available to buy or rent. Their website and mobile platforms provide an easy to use but sophisticated online property search. With the depth of information that it provides, home hunters can immediately identify a preferred property.

 

 

 

OnTheMarket.com

Launched in January 2015, OnTheMarket.com is the new and simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service. Click here for more information about OnTheMarket.com.

 

 

Lets with Pets

Lets with Pets was set up by Dogs Trust in 2009 to encourage landlords and letting agencies to accept tenants with pets and to make the house hunting process easier for pet owners.

Pace Sales

 

"I am a landlady with many properties and have dealt with Pace for about 10 years. Marcus is very friendly, honest, efficient and helpful and has made my letting experience extremely easy always finding me suitable tenants. I have nothing but praise for Marcus who has been with Pace many years.

Mary R

After renovating a block of 21 flats to place into our rental portfolio we instructed PACE and gave them two weeks to let all the units on a sole agency basis. They marketed the flats for a week and conducted a strict open house event on the following Sunday for 4 hours. Within this slot 15 flats were let with the remainder let the following week.

The Director of Runwood Homes

As a landlord with multiple HMO properties, I have employed the services of PACE for a number of years now as they ensure I have my required specification of tenant placed in all my rooms. I only let rooms to employed applicants and very much favour their opening hours as this attracts and accommodates the right people.

Johnathon Simons HMO Landlord

Sara is my dedicated property manager and has been for some time. I have always found Sara to be a very professional member of staff. Sara always keeps me informed and provides regular visit reports, which is important for any landlord. Sara deals with any problem that befalls her, contacting me if she needs to. Sara will discuss any problem and invariably come to a solution.

Raymond Durrant – multi property landlord

The staff are always friendly and helpful, my special thanks to Sara, we have built a very special rapport and I feel very comfortable phoning if I need anything. I feel very happy that I have one person to deal with all of my issues.

Evelin Jenkins - Tenant

We cannot stress how much we appreciate having a dedicated property manager for our properties. We live 350 miles away and also spend a great deal of the winter out of the country. To be able to phone our manager who understands our properties and how we operate is for us complete peace of mind.

Peter and Maureen Mason – Multi property landlords

I was extremely thankful I chose PACE to conduct the sale of my property and extremely grateful to Sue Mellor who worked very hard to ensure a smooth transaction. She was most knowledgeable and professional throughout, always reachable and approachable. She was able to answer all the questions I posed.

Yvonne White

I've recently purchased a property with the help of Pace. I found the staff extremely helpful and friendly. My first contact was Katie, she showed me around the property and liaised with the vendor. After, I dealt mostly with Sue Mellor. She was very knowledgeable and helpful. She kept me informed throughout the process and was the first to congratulate me on completion.

Roni Miller

I just thought I'd drop you a line about Adele Moore who is managing my flat. Adele is doing a great job and is a credit to Pace. She has done, and continues to do, exactly what she says she will do and as a customer that is exactly what I want. Adele doesn't take things at face value and investigates things when she needs to, again a thing that clients will prize.

Tony Mihill - Landlord

Thank you to the team at PACE for firstly providing excellent property management services over many years and secondly for helping me to sell my property recently.

All your hard work has been very much appreciated. Special mentions to Sara, Amy, Sue and Billy for their friendly and professional service!

Charlotte, (Property Management & Seller)
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